You must submit your claim within 7 days of your service date. Claims submitted after 7 days are not eligible for review.

Simply complete our Claims Form and attach all required documentation (photos, service date, addresses, etc.). All claims must be submitted through our form on the website.

To ensure clear and accurate records, all claims communication must be in writing. We do not provide updates or decisions over the phone, text, in-person, or chat. Please send all claim-related emails to: claims@rocketservicesllc.com.

You'll need: Your full name and contact information Date of service Pickup and drop-off addresses Description of the damage or issue Time-stamped photos (before and after, if available) Copy of your Service Agreement or FVP receipt (if applicable) Insurance selection (Released Value Protection or Full Value Protection)

If you chose Full Value Protection, you are required to submit: Pre-service, time-stamped photographs of important items and service areas (taken at least 48 hours before the move). These photos help us fully assess your claim. If these are missing, it may affect eligibility for FVP compensation.

Yes! Please retain possession of any damaged item(s) until your claim is fully resolved. Disposing of the item before the claim is reviewed may affect your eligibility for compensation.

Once we receive your completed form and all required documents, claims are typically reviewed within 7–10 business days. We will notify you by email once a decision is made.

Depending on the situation and your selected insurance coverage, we may offer: Repair of the damaged item (if feasible) Replacement with a comparable item Partial compensation based on the item's current value Other fair solutions as determined All offers will be made in writing and require your acceptance before proceeding.

If you have third-party insurance or filed another claim, please let us know. Rocket Services LLC may coordinate with outside insurers, and compensation may be adjusted based on your coverage.

If you disagree with our decision, you may: Submit a written appeal to our Claims Department within 48 hours of receiving the decision. If necessary, disputes will be resolved through mediation or binding arbitration, as outlined in our Service Agreement.