Our local moving services are billed hourly, based on the number of helpers you choose.

• For 1 to 4 helpers: A 2-hour minimum applies.

• For 5 or more helpers: A 3-hour minimum is required.

• Time beyond the minimum is prorated and billed in 15-minute increments.

Click here to review our current pricing.

Additional fees may apply depending on the services requested. These may include:

• One-time truck fee

• Mileage fee (beyond 25 miles)

• Stair fee (for two or more flights of stairs)

• Specialty item fee (for items over 300 lbs)

• Charges for additional services requested

We offer a variety of truck sizes to meet the unique needs of every move. From small moves to larger homes, our fleet is equipped to handle it all.

The size of the truck you’ll need depends on the specifics of your move, including the volume of items, furniture size, and any special requirements. Share your moving details with us, and we’ll recommend the best truck to ensure your belongings are transported safely and efficiently.

Our Fleet is Ready for Liftoff 🚀

• Pickup Truck: Great for a few bulky items or quick hauls.

• Pickup Truck + 6x10 Trailer: Ideal for small moves or storage runs.

• Small Box Truck (10–12 FT): Perfect for studio apartments or 1-bedroom moves.

• Medium Box Truck (14–17 FT): Excellent for 1-bedroom homes or 2-bedroom apartments.

• Large Box Truck (20–26 FT): The go-to choice for 2–3 bedroom homes or larger moves.

No matter the size of your mission, we’ve got you covered. Let us know your needs, and we’ll help ensure your move is smooth, secure, and stress-free! 🌌

Billing begins when we arrive at your first location and stops after unloading at the final location.

Drive time between locations will be billed at the agreed upon hourly rate.

We do NOT charge our hourly rate for travel to your first location or return to our warehouse.

Move duration varies based on:

• Volume of items

• Number of stairs

• Distance between locations

• Need for assembly/disassembly

• Packing/unpacking requirements

A typical 1-bedroom apartment takes 3-4 hours, while a 3-bedroom house usually takes 6-8 hours.

Yes, absolutely! We offer professional packing services to make your move as stress-free as possible. Whether you need help packing up your entire home or just a few items, our team is equipped to handle it.

We can provide:

• Full Packing Services: We’ll pack everything in your home, from dishes to clothing, with care.

• Partial Packing Services: Assistance with specific items or areas

• Packing Supplies: High-quality boxes, tape, bubble wrap, and other materials, if you prefer to pack yourself but need supplies.

We offer packing and unpacking services at our standard labor hourly rate. For best results, try to schedule packing services the day before your move. Let us know your packing needs, and we’ll create a plan that works for you!

Yes, we offer assembly and disassembly services for items such as beds, tables, and other furniture as part of our moving services. Our team is experienced in carefully disassembling furniture for safe transport and reassembling it at your new location.

If you have specific items requiring assembly or disassembly, let us know in advance so we can ensure we’re prepared with the proper tools and time allocation. We’re here to make your move as seamless as possible!

We can always try to extend service time if needed and schedule permits. In some cases, our team may stay up from one hour up to two additional hours.

*Please note that after 5 hours, our team requires a mandatory 30-minute unpaid break per state law.

What payment methods are accepted? We accept the following payment methods:

• Apple Pay

• Cash App

• Credit/Debit Cards

• Cash

• PayPal

• Venmo

• Zelle

We do NOT accept checks. 💳💸💰

Tipping is not required but is always appreciated as a way to recognize the hard work and care your moving crew puts into your move. If you feel your movers have done a great job, a common guideline is to tip around $5–$10 per mover per hour or 15–20% of the total moving cost, divided among the crew.

The amount you tip is entirely up to you and can be adjusted based on the quality of service, the complexity of the move, or your overall satisfaction. Cash tips are most common, but we can add a tip to your final bill if preferred. You can also send your tip directly to https://hopp.bio/rocketservicesllc. 🌟🙌🚀

If you’re unsure or have any questions about tipping etiquette, feel free to ask—we’re happy to help!

We primarily serve the greater Denver metropolitan area. The first 25 miles from our Aurora warehouse are included in the base price, with additional mileage charged at $0.99 per mile.

We cannot transport:

• Hazardous materials

• Flammable items

• Illegal substances

• Unsealed liquids

Basic liability coverage of $0.60 per pound comes standard with every move at no additional cost. This is based on the weight of items damaged, not their value.

Document any damage immediately and notify our team leader before they leave. They will submit any claims within 48 hours of your move with photos and detailed descriptions.

Our teams come fully equipped with:

• Moving blankets

• Furniture wrap

• Straps

• Dollies

• Basic tools for assembly/disassembly

Clients may reschedule up to two times at no charge if the request is submitted at least 72 hours before the scheduled service. All reschedule requests are subject to crew and truck availability.

To request a reschedule, please provide three alternative dates and preferred time windows. You can submit your request using our Change or Cancel Request Form.

⛔ Additional rescheduling beyond two attempts may result in cancellation, and our cancellation policy will apply.

❌ Cancellation Terms

• 48+ hours in advance: No service charge, but a $25 or 3% fee may apply, whichever is greater.

• 24–48 hours before service: Charged for 2 hours at the booked rate, or 50% of the flat fee.

• Less than 24 hours: Charged in full for the time reserved or full flat-rate amount.

All cancellations must be submitted in writing via form, text, or email and must be acknowledged and confirmed by a Rocket Services LLC team member during business hours. Automated replies or after-hours submissions do not count as confirmation.

Special items like pianos, safes, or items over 300 lbs require advance notice and may incur additional charges due to specialized equipment or extra personnel needs.

For local moves, we are a professional moving company trained to work in inclement weather. However, certain conditions may impact the process:

• Snowy Weather: We require pathways to be cleared of snow for safety and efficiency.

• Rainy Weather: While we are prepared to work in light rain, heavy rain can pose risks such as wet items and slippery conditions. In such cases, rescheduling is often recommended to protect your belongings and ensure a safe move.

• Extreme Weather: We reserve the right to cancel or reschedule moves in severe weather conditions for the safety of our crew and your belongings.

Our team will communicate any weather-related delays or changes in advance to keep you informed. If you have concerns about an upcoming move and the weather, feel free to reach out, and we’ll work with you to plan accordingly.

• Pack all boxes before move day

• Clear pathways for movers

• Separate items not to be moved

• Empty drawers of loose items

• Label boxes with contents and destination rooms

• Have payment ready

• Reserve elevator and parking if needed

Remove all loose items from drawers. Built-in drawers can contain folded clothes, but remove anything that might shift during transport.

We donate items that are:

• In good working condition

• Clean and undamaged

• Suitable for immediate reuse

• Meeting charity requirements

When you submit a booking through our website, please note this is initially a booking request.

This means:

1. Our team will check availability for your requested date and time

2. Once availability is confirmed, we will send you an official booking confirmation via email

If you scheduled directly with a representative or on the phone, our representative will confirm the availability and send you a booking confirmation via email as well.

Securing Your Booking

To confirm and secure your service:

• For hourly services: A deposit equal to our 2-hour minimum charge is required

• For fixed-price services: The full flat fee must be paid as deposit

What Happens Next

After your booking is secured:

• On the day of service, our driver will send you an update with their arrival window or promptly communicate any delays.

Need immediate help? Contact our customer service team via phone or text at 720.336.1661 for assistance with your booking.

At Rocket Services LLC, we pride ourselves on transparent pricing with no hidden costs. Any written estimates provided by our Moving Experts are based on the information and details shared with us, such as the volume of items, required services, access to the property (e.g., stairs or elevators), and the estimated time the move will take.

However, please keep in mind:

Estimates are not guarantees. The final cost of the move may vary if:

• The actual volume or weight of items exceeds the estimate.

• Additional services are required (e.g., long carries, additional stops, specialty or fragile items).

• Unforeseen circumstances arise, such as challenging access conditions or delays caused by weather or traffic.

Clear communication is key. We work closely with you to ensure all potential costs are discussed upfront. Any potential extra fees, such as for specialty items (e.g., pianos or safes) or mileage beyond the included range, will be clearly outlined in your estimate and booking confirmation.

If you have concerns about additional fees, rest assured that we are committed to full disclosure and will walk you through every detail of your estimate. Our goal is to make your move as smooth, predictable, and stress-free as possible.

Feel free to reach out if you have specific questions about your estimate or need additional clarification!

Yes, we are fully licensed and insured to ensure your move is handled professionally and safely. If you'd like, we can provide our licensing details and insurance coverage information for your peace of mind. Let us know if you have specific questions about our policies or need additional documentation!

Payments for services and fees are non-refundable once rendered.

Refunds will NOT be issued for completed services, including hourly labor.

Yes, you can purchase additional insurance for your move beyond the free basic coverage we provide. Our basic coverage, known as Released Value Protection, covers items at $0.60 per pound per item, as required by law. However, for added peace of mind, you have the option to purchase Full Value Protection or a third-party moving insurance.

If you're interested, we can provide more details about Full Value Protection plans or recommend trusted third-party insurance providers to ensure your belongings are fully covered during the move. Let us know how we can assist you!

Yes, we can move specialty items such as pianos. Our team is trained to handle heavy, delicate, and valuable items with the care and expertise they require.

For items like pianos, we recommend notifying us in advance so we can prepare the appropriate equipment and ensure we have enough team members to handle the move safely and efficiently.

There is an additional fee for moving specialty items, which we’ll outline in your estimate.

Let us know the details of your piano or any other specialty items, and we’ll be happy to assist!

Yes, we can provide proof of insurance for your move, as required by your building. Simply let us know the details your building management needs (such as the certificate holder's name and address), and we’ll provide the necessary documentation promptly. If you have any specific requirements or forms they need completed, feel free to share those with us!

Yes, we understand the importance of protecting your floors, doors, walls, and other surfaces during your move, especially in apartments with strict rules.

We offer a range of protection services to minimize the risk of damage, including the use of floor runners, furniture pads, wall protectors, and other protective measures. Please note that these services are available at an additional cost, and we will not bring dollies into your home without ensuring that proper floor protection is in place.

For added peace of mind, we also offer a full protection package, which includes comprehensive safeguards such as corner guards and customized solutions to meet your apartment’s specific requirements.

Let us know if you’d like to include any protection services in your move, and we’ll be happy to provide more details and pricing!

Yes, a deposit is required to secure your moving date. This helps confirm your reservation and ensures our availability for your move. The deposit amount will be applied toward your total moving cost.

If you need to reschedule or cancel your move, please let us know in advance, as our cancellation and refund policies may apply. Feel free to reach out if you have any additional questions about securing your moving date!

Payment is structured to ensure convenience and transparency. A hold authorization is placed for the booking amount requested prior to your move, and the final amount will be billed upon completion of the move. However, a two-hour minimum charge is required and due at the time of booking.

If you have any questions about the payment process or need assistance, feel free to reach out!

We understand that some customers may want to be more involved in the moving process. However, for safety and liability reasons, we do not allow customers to ride along in the moving truck.

If you have any specific concerns or requests, feel free to let us know—we’re here to help!

No, we do not charge extra for wrapping and protecting your furniture during a full-service move. This service is included as part of our standard moving process to ensure your items are safely transported without damage.

However, please note that this service is not included in pure labor-only services (e.g., loading or unloading assistance). If you require wrapping and protection for a labor-only move, please let us know in advance so we can discuss your options.

Our goal is to ensure your belongings are handled with care—feel free to reach out with any specific questions!

While we can transport most of your belongings, we strongly recommend not packing important documents or valuable items such as:

• Personal financial information

• Car keys

• Insurance policies

• Cash

• Prescription medicine

• Licenses

• Birth certificates/passports

• Jewelry of extraordinary value

These items are not covered by us or our insurance and should either be kept with you or transported separately by a trusted friend or family member after you move in. This ensures their safety and accessibility throughout the move.

If you have questions about what items are best to pack and move yourself, feel free to ask—we’re here to help make your move smooth and worry-free!

It’s generally recommended to empty dresser and desk drawers before moving, but there are a few exceptions depending on the type of furniture and what’s inside the drawers:

• For Lightweight, Sturdy Furniture: Drawers with lightweight, non-fragile items like clothing can often be left as is, provided the furniture is sturdy enough to handle the added weight.

• For Very Heavy Furniture: We may need to remove the drawers during transport to make the piece easier to move and ensure safety. In such cases, we recommend emptying the drawers beforehand.

• For Compact Wood or Less Sturdy Furniture: Emptying the drawers is highly recommended, as leaving them filled may compromise the integrity of the furniture during the move.

Our team will assess your furniture during the move and take steps to ensure its safety. If you’re unsure, feel free to ask, and we’ll provide personalized advice!

Yes, we can provide moving boxes if needed, but they are available at an additional cost. We offer a variety of box sizes and packing materials to suit your needs, from standard moving boxes to specialty boxes for items like wardrobes, TVs, and dishes.

Let us know what you need, and we’ll make sure you’re fully prepared for your move!

Yes, we recommend that you or a designated representative be present during the move. This ensures that our team can address any questions, confirm details, and place items exactly where you’d like them at your new location.

Being available during the move also allows you to review and sign the necessary paperwork, as well as inspect your belongings at both the pick-up and drop-off points. If you’re unable to be present, please let us know in advance, and we can discuss alternative arrangements to make the process smooth and efficient.

Our moving team typically works up to 8 hours or until 9 PM, whichever comes first. If additional time is required beyond these limits, overtime rates will apply.

Please note that some locations, such as those with HOA rules or apartment buildings, may have additional restrictions on moving hours. We recommend checking with your building management or HOA ahead of time to avoid any issues.

If you anticipate needing extra time for your move, let us know in advance so we can plan accordingly and ensure everything runs smoothly. Our goal is to accommodate your needs while maintaining efficiency and quality service!

We typically provide a 2-hour arrival window to account for scheduling and potential unforeseen delays. However, our moving team leader will contact you on the day of your move with a more precise estimated time of arrival (ETA) to keep you updated.

If you have specific timing requirements or questions about the arrival window, feel free to let us know—we’re here to accommodate your needs as best as possible!

We recommend scheduling your moving date as early as possible to secure your preferred time, especially during peak moving seasons or weekends.

Here’s a general guideline:

• For standard moves: Booking 2–4 weeks in advance is ideal.

• For last-minute moves: Contact us, and we’ll do our best to accommodate your request based on availability.

If you have specific timing needs, reach out to us early, and we’ll work with you to ensure your moving date is reserved!

The time required for your move depends on factors such as the size of your home, the number of items, the distance between locations, and any additional services needed (e.g., packing, assembly, or moving specialty items). At our company, you have the flexibility to decide how long to book our team for, allowing you to prioritize certain items and manage smaller tasks, such as moving boxes, on your own later if desired.

Alternatively, we also offer binding quotes, where our team will assess your property and furniture in advance and provide a fixed price based on the complexity of your move. This option allows you to avoid worrying about time and gives you peace of mind knowing the cost upfront.

Let us know your preferences, and we’ll tailor a solution that fits your needs!

We let you choose how many helpers you’d like based on your specific needs. Whether you require just 2 movers for a smaller job or a larger crew for a more complex move, we’ll tailor the service to your requirements. This personalized approach ensures that you pay only for the level of help you need.

Let us know your priorities and preferences, and we’ll create a plan that works best for you!

If you have any questions or concerns after your move, please contact our customer support team directly. They’ll be happy to assist you with any follow-up inquiries, feedback, or issues you may have.

You can reach us via:

• Phone: 720.336.1661

• Email: info@rocketservicesllc.com

• Online: rocketservicesllc.com

We’re committed to ensuring your satisfaction, even after the move is complete. Don’t hesitate to reach out—we’re here to help!