Our Code of Conduct and Values 🚀
Rocket Services LLC is committed to providing top-notch services to our valued customers while maintaining the highest standards of professionalism and integrity. We believe that these core values form the foundation of a successful partnership between us and our clients:
Respect: We respect you, your property, and your time. In case of any conflicts, we'll work diligently and respectfully to find solutions that benefit everyone involved.
Fairness: We're dedicated to providing outstanding customer service and delivering quality work at a fair price. We ask that homeowners, also respect our professionals' time and effort. When it comes to reviews, please be fair and objective, recognizing the quality of service received.
Professionalism: Our team approaches every job with professionalism. We ensure clear and open communication throughout the process and strive to create a comfortable and professional working environment for everyone.
Honesty: Honesty is our policy. We honor our agreements and are transparent about our abilities and limitations. If a job falls outside our skillset or licensing, we'll let you know. As a homeowner, we appreciate your honesty about your intentions to complete a project. If any aspect of the service deviates from the agreement, we'll promptly address it.
Reliability: We value your time, and we'll respond to calls, texts, and emails in a timely manner. Our professionals will be punctual for all appointments, ensuring you're never left wondering about our whereabouts or availability.
Inclusivity: We do not discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Rocket Services LLC maintains a strict zero-tolerance discrimination policy.
By adhering to these values, we aim to build strong and transparent relationships with our customers. If at any point any party involved does not follow this code of conduct, we reserve the right to take appropriate action to maintain a positive and respectful service environment.
At Rocket Services LLC, we take pride in not just meeting but exceeding your expectations. Our code of conduct reflects our dedication to a stellar service experience that you can trust. 🌟🏡🤝