The Values Behind Rocket Services

Rates are published, not hidden behind a phone call. Hourly prices by crew size, stairs fees and mileage all appear on the pricing page.
Every price is a starting estimate, and the final amount is confirmed on-site or at booking. Every job is billed by the hour, so customers pay for the time the work takes.

The customer chooses the number of helpers. The office can suggest a crew size for each home size, but the final call belongs to the customer.
Add-ons such as floor protection, supplies and box rentals are optional and priced line by line, so each booking includes only what the job needs.

Bookings are confirmed by email, so there is a written record from the start. Every job uses a 2-hour arrival window, and the team leader calls on the day with an arrival time.
Cancellations, claims and appeals are handled in writing, which keeps every step easy to follow for both sides.

Floor runners, door protectors and banister protectors can be added to any job, and dollies are not brought inside without floor protection.
If the crew damages a belonging, it is covered at $0.60 per pound per item, up to $1,000 per job or the total cost of the job, whichever is less. Report visible damage to the team leader before the crew leaves.

Rocket Services has no extra fees for month-end dates, weekends or peak season, and no fee for a certificate of insurance, elevator use or a long carry.
Those things still take time, so tell the office about them ahead:
• Reserve the elevator and avoid its busiest hours
• Mention walks over about 75 ft from the rental truck to the door
• Share loading dock rules and parking limits