Terms of Use

1. Acceptance of Terms

By using our Site, you confirm that you have read, understood, and agree to these Terms, as well as any additional policies referenced herein. Your continued use of the Site constitutes your acceptance of any modifications or updates to these Terms.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the new Terms. Please review these Terms periodically for any changes.

3. Description of Service

Rocket Services LLC provides labor-only moving help: loading and unloading, packing and unpacking, furniture assembly and disassembly, in-home moves, labor-only clean outs, event setup and takedown, home staging, and help for businesses and property managers. You rent the truck, container, storage unit or dumpster, and our insured crew does the lifting. We may update, modify, or discontinue any aspect of the Site or our services at our discretion without prior notice.

4. User Accounts and Registration

Account Creation: Certain features of the Site may require you to register for an account. When creating an account, you agree to provide accurate, current, and complete information.

Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect unauthorized use of your account.

5. Prohibited Conduct

When using our Site, you agree not to:

• Use the Site for any unlawful or unauthorized purpose.
• Post or transmit any content that is defamatory, offensive, obscene, or otherwise objectionable.
• Engage in any behavior that could harm or disrupt the operation of the Site.
• Attempt to gain unauthorized access to any part of the Site, other accounts, or computer systems.
• Reverse engineer, scrape, or collect data from the Site without permission.

6. Intellectual Property

Ownership: All content on the Site is the property of Rocket Services LLC or its licensors and is protected by applicable intellectual property laws.

License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes.

7. Third-Party Links and Content

Our Site may contain links to third-party websites or services that are not owned or controlled by Rocket Services LLC. We are not responsible for their content, privacy policies, or practices. Your use of such websites or services is at your own risk.

8. Privacy Policy

By using our Site, you agree to our Privacy Policy at Privacy Policy, which outlines how we collect, use, and protect your personal data.

9. Disclaimers

No Warranty: The Site is provided on an “as is” and “as available” basis. Rocket Services LLC makes no warranties, express or implied, regarding the reliability, accuracy, or suitability of the Site.

Limitation of Liability: Rocket Services LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site.

Helping at Your Own Risk: For services booked through the Site, if you, your family, friends or anyone you bring choose to lift, carry, load or move items during the job, they do so at their own risk. To the fullest extent permitted by law, Rocket Services LLC is not responsible for injuries to you or your helpers, or for loss or damage to items you or your helpers handle, except damage caused by our crew and acknowledged by the team leader at the time. We recommend that only our crew carry heavy items and load the truck. See the Service Agreement.

10. Indemnification

You agree to indemnify and hold harmless Rocket Services LLC and its affiliates from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Site or violation of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Colorado. Any disputes will be resolved exclusively through arbitration in Denver, Colorado, and you waive the right to a class action lawsuit.

12. Age Restrictions

The Site is intended for users 18 years or older. If you are under 18, you may only use the Site with parental consent.

13. E-Commerce & Payment Terms

If you make any purchases through our Site:

• All payments are processed securely.
• Your date isn't held until the deposit (minimum hours, supplies and estimated mileage) is paid. Dates book quickly, so pay it within 24 hours of getting the invoice. After that, if it's unpaid and we can't reach you, the date can go to another customer. The deposit covers the minimum hours at the booked rate plus supplies, rentals and estimated mileage, and it is applied to the final bill.
• Labor is non-refundable once work starts. Boxes, packing materials and supplies are final sale, with no returns or exchanges, and are sold and delivered only to Colorado addresses in our service area. Refunds, chargebacks, and cancellations are subject to our payment policy, Payment Policy.

14. Copyright Infringement & DMCA Compliance

If you believe that your copyrighted material has been used without authorization, please send a DMCA notice to data@rocketservicesllc.com.

15. Force Majeure

Rocket Services LLC is not liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, cyberattacks, or governmental actions.

16. Accessibility Statement

We are committed to making our Site accessible to all users, including those with disabilities. If you encounter accessibility issues, please contact us at info@rocketservicesllc.com.

17. Termination

We reserve the right to suspend or terminate your access to the Site, without notice, for conduct that we believe violates these Terms.

18. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Rocket Services LLC regarding your use of the Site.

Severability: If any provision of these Terms is found to be invalid, the remaining provisions will continue in full force.

Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

19. Contact Information

If you have any questions, please contact us at:

Rocket Services LLC
info@rocketservicesllc.com