Service Agreement

Rocket Services LLC – Service Agreement

Effective Date: September 29, 2026

By using Rocket Services LLC’s services—including but not limited to packing, loading, transporting, unloading, unpacking, delivery, junk removal, cleaning, and related services—you (“Client”) agree to be bound by this Agreement. If you do not agree to all of its terms, please do not use our services.

1. Introduction & Acceptance

• Purpose: This Agreement sets forth the complete terms and conditions under which Rocket Services LLC (“Company”) will provide services to you (“Client”).
• Acceptance: By booking or using our services, you agree to these terms—even if you do not sign a physical copy. (See Appendix H for full legal language.)
• No Additional or Conflicting Terms: Any additional or conflicting terms proposed by you are not valid unless expressly approved in writing by Rocket Services LLC.

2. Parties

The Company: Rocket Services LLC located at 962 S Richfield Way, Aurora, CO 80017.
Phone: (720) 336-1661
Email: info@rocketservicesllc.com
Website: RocketServicesLLC.com

Please note that our business is fully remote. The address provided is for mailing and administrative purposes only, we kindly request that you do not visit the location.

The Client: Any individual or entity requesting or accepting services from Rocket Services LLC.

3. Client Responsibilities

You agree to:

• Accurately describe your needs. (See Appendix A for full details.)
• Ensure all service locations are accessible and safe.
• Be present or designate an authorized representative during services.
• Review, sign, and comply with all terms (including additional terms in the Appendices).
• Provide Booking Deposit: To secure your service, a deposit is required before we begin. For hourly services, the deposit covers the minimum booked time, which depends on the service and the number of helpers, plus any supplies, rentals, the truck fee, and estimated mileage; for fixed‑fee services, the full flat fee (plus any supplies or rentals) is the deposit. The deposit is invoiced after this Agreement is signed and is due 72 hours before the service date. Once your booking is confirmed, you will receive an email with all the details. Please review your confirmation carefully to ensure that we have the correct information on file.

For complete details, see Appendix A: Detailed Client Responsibilities.

4. Company Responsibilities

We will:

• Confirm service details and arrival times.
• Provide professional, background‑checked helpers and appropriate equipment.
• Use industry‑standard methods to protect your property and items.
• Conduct pre‑ and post‑service inspections with you.

For complete details, see Appendix B: Detailed Company Responsibilities.

5. Scope of Services

Our services include (but are not limited to):

• Packing & Unpacking: Providing packing using your supplies or supplies purchased from us; labeling items; and noting “Packed by Owner” items.
• Loading/Unloading/Moving: Safe loading, transport, and unloading with options for additional assistance. Labor‑only services (your truck, container, or POD) do not include blankets, wrap, straps, padding, or locks; these may be purchased as supplies.
• Additional Services: Furniture assembly/disassembly, TV mounting, picture and art hanging, appliance connection/disconnection, etc.
• Junk Removal/Clean Out & Cleaning: Removing unwanted items and deep cleaning as needed.
• Courier, Delivery, Hauling & Transport: Secure, trackable transport of packages and large items.
• Expedited Delivery Options: Hot Shot, Mid‑Mile, Last‑Mile, and LTL services for urgent needs (priced as Hot Shot).

For complete details, see Appendix C: Detailed Scope of Services.

6. Insurance, Liability & Coverage Options

• Standard (Released Value Protection, the Released Value Option under Colorado PUC Rule 6608): Minimal coverage at no extra cost: the lesser of $0.60 per pound per item or the item’s depreciated value.
• Full Value Protection (FVP), the Full Replacement Cost Option under Colorado PUC Rule 6608: Comprehensive coverage available for an additional fee; must be selected 72 hours in advance.
• Third‑Party Insurance: Recommended for high‑value or fragile items. Clients who wish to protect high-value or fragile items beyond the limits of our standard or full value protection are encouraged to obtain third-party insurance coverage prior to their service date.

For complete details, see Appendix D: Detailed Insurance Coverage, Liability & Coverage Options.

7. Service Execution & Completion

Upon the completion of our services, Rocket Services LLC will conduct a final walkthrough with the Client. The following conditions apply:

• Delivery and Inspection: The Client acknowledges that all items have been safely delivered and that the property and moving vehicle have been inspected. If the Client chooses not to inspect the truck and the delivery site before the crew leaves, the Client gives up any claim that an item was missing or left behind.
• Inspection Recommendation: The Client is strongly encouraged to carefully inspect all delivered items and property—especially electronics (e.g., TVs), walls, floors, and other surfaces—before the service concludes, so that any concerns can be identified and addressed immediately.
• Item Removal and Disposal: The Client confirms that all items intended for removal have been verified and that only these items have been taken. The Client authorizes Rocket Services LLC to dispose of removed items through dumping, resale, recycling, or donation at the Company’s sole discretion.
• Final Acknowledgment: By accepting our services, the Client confirms that all services have been performed to a satisfactory standard and that the charges on the invoice are accurate. Upon completion, the Client releases Rocket Services LLC from any further liability related to the service. The only exceptions are visible damage noted at the final walkthrough and concealed damage claimed within 7 days, as described below and in the Claims Policy.
• Reporting of Issues and Claims: Visible damage, meaning damage that can be seen during the final walkthrough (such as to furniture, walls, floors, or doors), must be reported to the team leader and noted before the crew leaves; visible damage that is not noted at that time cannot be claimed later. Concealed damage, meaning damage inside packed boxes or not reasonably visible at the walkthrough, must be submitted as a formal claim within 7 days of the service date, subject to the requirements outlined in our Claims Policy. If Colorado or federal law requires a longer period than stated here, the period required by law at that time applies. Rocket Services LLC will document any reported issues using timestamped photographs and, if necessary, contact the Client for additional details.
• Review: Upon receipt of your completed claim form and required documentation, Rocket Services LLC will review your claim within 7–10 business days. We may contact you for additional information if needed.
• Dispute Resolution: Any unresolved issues will be addressed through mediation or binding arbitration per Colorado law. In any dispute about the amount charged or about lost or damaged goods, Rocket Services LLC will offer the Client the opportunity to participate in binding arbitration under C.R.S. § 40-10.1-507 and Colorado PUC Rule 6609.

For complete details, see Appendix E: Detailed Claims Process & Dispute Resolution.

8. Scheduling, Logistics & Time Management

• Arrival Windows & Weather: We strive for a two‑hour arrival window; unsafe weather may cause rescheduling.
• Completion Time Disclaimer: Rocket Services LLC will make every effort to complete services as efficiently as possible; however, we do not guarantee a specific completion time. Actual service duration may vary based on factors such as weather, access limitations, traffic, and unforeseen circumstances.
• Breaks & Time Extensions: Our team takes short paid rest breaks as required by Colorado law; on services longer than 5 hours, the team also takes an unpaid 30–60 minute meal break, which is not billed. Additional service time may be billed as needed.
• Tolls & Parking: Tolls and paid parking are charged at cost only when you request a toll route or paid parking, plus a $2 processing fee per toll.
• Cancellations & Rescheduling: Once your booking is confirmed, you may reschedule your service up to two times at no charge provided you notify us at least 72 hours in advance. Changes to crew size, truck, or add-ons also require at least 72 hours’ notice.

Cancellation Policy:

• If cancelled 48 or more hours before the service, a processing fee of $25 or 3% of the booking, whichever is greater, applies; no other service charge applies.
• If cancelled between 24 and 48 hours before the service, a charge equivalent to two hours at the booked rate (or half the flat fee) will apply.
• If cancelled less than 24 hours before the service, the full time reserved for your booking will be charged at the hourly rate or the full service price will be charged.
• All cancellations must be submitted in writing (via the Change or Cancel Request Form, text, or email) and must be acknowledged by our team during business hours. A $75 no-show fee applies if no one is at the location when the crew arrives.

For complete details, see Appendix F: Detailed Scheduling, Logistics & Time Management.

9. Data Privacy & Communication

• Data Use: We collect only the necessary personal information to provide our services.
• Security: Your data is protected by industry‑standard encryption.
• Client Rights: You may access, correct, or request deletion of your data.

For complete details, see Appendix G: Detailed Data Privacy & Communication.

10. General Provisions & Miscellaneous

• Entire Agreement: This document (including the Appendices) represents the full agreement.
• Amendments & Confidentiality: Changes must be in writing; all proprietary information is confidential.
• Notices: All notices must be sent to the addresses provided in this Agreement.
• Governing Law: Colorado law applies; disputes are resolved in Colorado courts or through arbitration.

For complete details, see Appendix H: Detailed General Provisions & Miscellaneous.

11. Regulatory Information

• Colorado PUC Requirements: Our permit number and consumer advisement details are provided in Appendix I.
• Colorado PUC Consumer Advisement (Rule 6609): Intrastate movers in Colorado are regulated by the Public Utilities Commission. Each mover should have a permit number. Rocket Services LLC’s permit number is HHG-00731. Your total price can change if additional services or items are added or if accessibility issues arise. In case of a dispute between you and the mover, Colorado has an arbitration process available to resolve the dispute without going to court. If you have any questions, you are encouraged to call the PUC at (303) 894-2070 for guidance on your rights and obligations. Learn more at puc.colorado.gov/movers.
• FMCSA Advisement: For interstate moves, please review the FMCSA “Ready to Move” brochure.

For complete details, see Appendix I: Detailed Regulatory Information.

12. Additional Provisions

This Service Agreement incorporates by reference Appendix J – Additional Provisions. Appendix J includes important supplemental policies and options that cover, but are not limited to:

• Third‑Party Insurance Guidance: Recommendations and details on obtaining additional insurance for high‑value or fragile items.
• Social Media and Marketing Usage: Our policies regarding the use of images or videos taken during service for internal quality control and marketing purposes, along with your right to opt out.
• Special Service Terms: Provisions for handling hazardous materials, large or unusual items, and the process for addressing safety concerns or police investigations, as well as any required waivers.

13. Signatures & Acknowledgments

By accepting our services (by signing below, clicking “I agree,” or otherwise), you acknowledge that you have read, understood, and agree to be bound by this Agreement along with Appendices A through J, have received the Colorado PUC Consumer Advisement and the FMCSA advisement, and reviewed the email booking confirmation's details and cost estimator.

Appendices

• Appendix A: Detailed Client Responsibilities
• Appendix B: Detailed Company Responsibilities
• Appendix C: Detailed Scope of Services
• Appendix D: Detailed Insurance Coverage, Liability & Coverage Options
• Appendix E: Detailed Claims Process & Dispute Resolution
• Appendix F: Detailed Scheduling, Logistics & Time Management
• Appendix G: Detailed Data Privacy & Communication
• Appendix H: Detailed General Provisions & Miscellaneous
• Appendix I: Detailed Regulatory Information
• Appendix J: Additional Provisions