Service Agreement

Rocket Services LLC: Service Agreement

Effective Date: October 9, 2026

By using Rocket Services LLC’s labor-only moving help services, including but not limited to loading, unloading, packing, unpacking, furniture assembly and disassembly, in-home moves, clean outs (labor only), and related services, you (“Client”) agree to be bound by this Agreement. If you do not agree to all of its terms, please do not use our services.

1. Introduction & Acceptance

• Purpose: This Agreement sets forth the complete terms and conditions under which Rocket Services LLC (“Company”) will provide services to you (“Client”).
• Acceptance: By booking or using our services, you agree to these terms, even if you do not sign a physical copy. (See Appendix H for full legal language.)
• No Additional or Conflicting Terms: Any additional or conflicting terms proposed by you are not valid unless expressly approved in writing by Rocket Services LLC.

2. Parties

The Company: Rocket Services LLC based in Aurora, CO 80017.
Phone: (720) 336-1661
Email: info@rocketservicesllc.com
Website: RocketServicesLLC.com

Please note that our business is fully remote. The address provided is for mailing and administrative purposes only, we kindly request that you do not visit the location.

The Client: Any individual or entity requesting or accepting services from Rocket Services LLC.

3. Client Responsibilities

You agree to:

• Accurately describe your needs. (See Appendix A for full details.)
• Ensure all service locations are accessible and safe.
• Be present or designate an authorized representative during services.
• Helping at Your Own Risk: If you, your family, friends or anyone you bring choose to lift, carry, load or move items during the job, they do so at their own risk. To the fullest extent permitted by law, Rocket Services LLC is not responsible for injuries to you or your helpers, or for loss or damage to items you or your helpers handle, except damage caused by our crew and acknowledged by the team leader at the time. We recommend that only our crew carry heavy items and load the truck.
• Review, sign, and comply with all terms (including additional terms in the Appendices).
• Provide Booking Deposit: Your date isn't held until the deposit (minimum hours, supplies and estimated mileage) is paid. Dates book quickly, so pay it within 24 hours of getting the invoice. After that, if it's unpaid and we can't reach you, the date can go to another customer. The deposit covers the minimum booked time at the booked rate, which depends on the service and the number of helpers, plus any supplies, box rentals, add-ons, and estimated mileage, and it is applied to the final bill. All services are billed at hourly rates: a 2-hour minimum (1 hour for furniture assembly; 3 hours for 4 to 6 people, 4 hours for 7 or more), then 15-minute increments, starting when the crew arrives. Any exception to these minimums applies only if it's written in this agreement or confirmed in writing by Rocket Services LLC. If you reserved more than the minimum and the job finishes early, up to 1 hour of unused reserved time is refunded. A hold is placed on your card before the job, and the balance is due when the job is complete. Labor is non-refundable once work starts, and supplies are final sale, as set out in the Payment Policy. Once your booking is confirmed, you will receive an email with all the details. Please review your confirmation carefully to ensure that we have the correct information on file.
• Why We Ask for a Deposit: Our goal is to be fair to you and to our crew, always. Once your deposit is paid, we turn down other jobs for your time and schedule helpers, who are paid for that shift. When a booking is cancelled at the last minute or goes unanswered, our crew loses work they had planned on. The deposit holds your date and time for you, and it is applied to your final bill.

For complete details, see Appendix A: Detailed Client Responsibilities.

4. Company Responsibilities

We will:

• Confirm service details and arrival times.
• Provide professional, background‑checked helpers and appropriate equipment.
• Use industry‑standard methods to protect your property and items.
• Conduct pre‑ and post‑service inspections with you.

For complete details, see Appendix B: Detailed Company Responsibilities.

5. Scope of Services

Rocket Services LLC provides labor-only moving help at your locations. Our services are:

• Loading & Unloading Help: Loading and unloading your rental truck, moving container, trailer, freight truck, storage unit or dumpster. Labor‑only jobs do not include blankets, wrap, straps, padding, or locks; these may be purchased as supplies.
• Packing & Unpacking: Packing using your supplies or supplies purchased from us; labeling items; noting “Packed by Owner” items; and unpacking.
• Furniture Assembly & Disassembly: Assembly and disassembly of furniture. Rocket Services LLC does not assemble or take apart cribs, bassinets, high chairs, changing tables or other baby gear, or ladders, step stools or pallets, and does not anchor furniture to walls. The Client is responsible for anchoring any furniture to the wall using the manufacturer's anti-tip hardware. This is especially recommended for furniture used by babies or children, such as dressers, bookcases and bunk beds.
• In-Home Moves: Moving items room to room, floor to floor, and to another unit in the same building or the building next door, on foot, with no vehicle.
• Clean Outs (Labor Only): Sorting, bagging and carrying items to your dumpster or the curb, including taking furniture apart to carry it out. Trash bags and the crew’s gloves and masks are included. No sweeping or cleaning. A $250 hazard fee applies for rodent droppings, rotting or abandoned food and similar conditions. Infested spaces are accepted only after a licensed exterminator has treated them, with proof of treatment. Biohazards (needles, bodily fluids, human or animal waste cleanup) are refused. Eviction clean outs only with the sheriff (or another authorized officer) on site.
• Event Setup & Takedown (Labor Only): Carrying and arranging tables, chairs and furniture. No rigging, tents, stages or electrical work.
• Home Staging (Labor Only): Moving and arranging furniture and items. Nothing is hung on walls.
• Business & Organization Help: The services above for offices, stores, schools, churches and nonprofits.
• Property Management Services: The services above for landlords, property managers and HOAs at hourly rates.
• Add-Ons: Moving supplies (boxes, wardrobe and TV boxes, tape, wrap, mattress covers, and floor, door and banister protection) and reusable bin rentals, brought by the crew to your booked service. Supplies and rentals are available only with a booked job and are not shipped or delivered on their own. Supplies are final sale. Heavy items are accepted up to 400 pounds.
• Services We Don’t Provide: Driving or transporting your belongings, junk hauling, delivery or courier services, storage, TV mounting, hanging items on walls, appliance connection, installation or repair, cleaning, pressure washing, snow removal, pianos, fine art, antiques, grandfather clocks, and items over 400 pounds. The full list is in Appendix C.

For complete details, see Appendix C: Detailed Scope of Services.

6. Insurance, Liability & Damage Policy

• Our Insurance: Rocket Services LLC carries general liability insurance and workers’ compensation for its employees. Certificates of insurance are available on request.
• Your Belongings: If our crew damages your belongings, our liability is limited to $0.60 per pound per item, up to $1,000 per job or the total cost of the job, whichever is less. Rocket Services LLC does not sell an upgrade option.
• Your Home or Building: Damage to your home or building (such as walls, floors, doors, or banisters) caused by our crew’s negligence will be repaired, or we will pay the reasonable repair cost.
• Exclusions: Some items and situations are not covered, including anything in your vehicle, truck, or container once loaded, and items you or your helpers handle (see Section 3). The full list of exclusions is in Appendix D.
• Additional Protection: For more protection, Clients may rely on their homeowners or renters insurance, buy third-party moving insurance before the service date, and use the rental company’s coverage for the road (for example, U-Haul Safemove).

For complete details, see Appendix D: Detailed Insurance Coverage, Liability & Coverage Options.

7. Service Execution & Completion

Upon the completion of our services, Rocket Services LLC will conduct a final walkthrough with the Client. The following conditions apply:

• Walkthrough and Inspection: The Client and the team leader walk through the rooms where the crew worked and look over the loaded truck or container (or the unloaded rooms). If the Client chooses not to do the walkthrough before the crew leaves, the Client gives up any claim that an item was left behind or not loaded.
• Inspection Recommendation: The Client is strongly encouraged to carefully inspect all items the crew handled and the property, especially electronics (e.g., TVs), walls, floors, and other surfaces, before the service concludes, so that any concerns can be identified and addressed immediately.
• Clean Out Items: Items carried to your dumpster or curb stay your property and responsibility. Rocket Services LLC does not take, dispose of, resell, recycle, or donate them. The Client confirms at the walkthrough that only the intended items were carried out.
• Final Acknowledgment: By accepting our services, the Client confirms that all services have been performed to a satisfactory standard and that the charges on the invoice are accurate. Upon completion, the Client releases Rocket Services LLC from any further liability related to the service. The only exceptions are visible damage noted at the final walkthrough and concealed damage claimed within 7 days, as described below and in the Claims Policy.
• Reporting of Issues and Claims: Visible damage, meaning damage that can be seen during the final walkthrough (such as to furniture, walls, floors, or doors), must be reported to the team leader and noted before the crew leaves; visible damage that is not noted at that time cannot be claimed later. Concealed damage, meaning damage inside packed boxes or not reasonably visible at the walkthrough, must be submitted as a formal claim within 7 days of the service date, subject to the requirements outlined in our Claims Policy. If Colorado or federal law requires a longer period than stated here, the period required by law at that time applies. Rocket Services LLC will document any reported issues using timestamped photographs and, if necessary, contact the Client for additional details.
• Review: Upon receipt of your completed claim form and required documentation, Rocket Services LLC will review your claim within 7 to 10 business days. We may contact you for additional information if needed.
• Dispute Resolution: Any unresolved issues will be addressed first through mediation and then, if needed, through binding arbitration under Colorado law.

For complete details, see Appendix E: Detailed Claims Process & Dispute Resolution.

8. Scheduling, Logistics & Time Management

• Arrival Windows & Weather: We strive for a two‑hour arrival window; unsafe weather may cause rescheduling. Rocket Services makes the call on whether the weather is safe to work in. If we reschedule because of unsafe weather, it's at no cost to you and your deposit moves to the new date. Our goal is to be fair, always. If you cancel or reschedule because of weather, the normal cancellation and rescheduling terms apply.
• Completion Time Disclaimer: Rocket Services LLC will make every effort to complete services as efficiently as possible; however, we do not guarantee a specific completion time. Actual service duration may vary based on factors such as weather, access limitations, traffic, and unforeseen circumstances.
• Breaks & Time Extensions: Our team takes short paid rest breaks as required by Colorado law; on services longer than 5 hours, the team also takes an unpaid 30 to 60 minute meal break, which is not billed. Additional service time may be billed as needed.
• Extra Time Past the Booked Block: Billed in 15-minute increments at the booked rate, up to 1 extra hour, and only when the crew’s schedule allows. If another job is waiting, the crew leaves on time. The team leader may extend further only if no other job is waiting, and extra time is never guaranteed.
• Tolls & Parking: Tolls and paid parking are charged at cost only when you request a toll route or paid parking, plus a $2 processing fee per toll.
• Cancellations & Rescheduling: Once your booking is confirmed, you may reschedule your service up to two times at no charge provided you notify us at least 72 hours in advance. A third change counts as a cancellation. Changes to crew size or add-ons also require at least 72 hours’ notice.
• If a Helper Is Late or Can’t Make It: We aim to be fair, always. If a helper misses a shift or is running late, we tell you right away, and Rocket Services decides how to adjust: we invite our other helpers to fill the spot, go ahead with the helpers who arrive, or reschedule at no cost to you. If we go ahead, the job is billed at the hourly rate for the number of helpers who arrive, and if another helper joins later, the rate for the larger crew applies from the time they arrive. You never pay for a helper who isn't there. See Appendix F.

Cancellation Policy:

• If cancelled 48 or more hours before the service, a processing fee of $25 or 3% of the booking, whichever is greater, applies; no other service charge applies.
• If cancelled between 24 and 48 hours before the service, a charge equivalent to two hours at the booked rate will apply.
• If cancelled less than 24 hours before the service, the full time reserved for your booking will be charged at the hourly rate.
• Send cancellation and reschedule requests by phone, text or email. They must be acknowledged by our team during business hours (8 AM to 6 PM, 7 days). A $75 no-show fee applies if no one is at the location when the crew arrives.

For complete details, see Appendix F: Detailed Scheduling, Logistics & Time Management.

9. Data Privacy & Communication

• Data Use: We collect only the necessary personal information to provide our services.
• Security: Your data is protected by industry‑standard encryption.
• Client Rights: You may access, correct, or request deletion of your data.

For complete details, see Appendix G: Detailed Data Privacy & Communication.

10. General Provisions & Miscellaneous

• Entire Agreement: This document (including the Appendices) represents the full agreement.
• Amendments & Confidentiality: Changes must be in writing; all proprietary information is confidential.
• Notices: All notices must be sent to the addresses provided in this Agreement.
• Governing Law: Colorado law applies; disputes are resolved in Colorado courts or through arbitration.

For complete details, see Appendix H: Detailed General Provisions & Miscellaneous.

11. Insurance & Your Rental

• Labor Only: Rocket Services LLC provides labor-only moving help at your locations.
• Your Rental: The Client chooses and drives their own rental truck or container, and the rental company’s terms and coverage apply on the road.

For complete details, see Appendix I: Insurance & Your Rental.

12. Additional Provisions

This Service Agreement incorporates by reference Appendix J: Additional Provisions. Appendix J includes important supplemental policies and options that cover, but are not limited to:

• Third‑Party Insurance Guidance: Recommendations and details on obtaining additional insurance for high‑value or fragile items.
• Social Media and Marketing Usage: Our policies regarding the use of images or videos taken during service for internal quality control and marketing purposes, along with your right to opt out.
• Special Service Terms: Provisions for handling hazardous materials, large or unusual items, and the process for addressing safety concerns or police investigations, as well as any required waivers.

13. Signatures & Acknowledgments

By accepting our services (by signing below, clicking “I agree,” or otherwise), you acknowledge that you have read, understood, and agree to be bound by this Agreement along with Appendices A through J, understand that Rocket Services LLC provides labor only, and have reviewed the email booking confirmation's details and cost estimator.

Appendices

• Appendix A: Detailed Client Responsibilities
• Appendix B: Detailed Company Responsibilities
• Appendix C: Detailed Scope of Services
• Appendix D: Detailed Insurance Coverage, Liability & Coverage Options
• Appendix E: Detailed Claims Process & Dispute Resolution
• Appendix F: Detailed Scheduling, Logistics & Time Management
• Appendix G: Detailed Data Privacy & Communication
• Appendix H: Detailed General Provisions & Miscellaneous
• Appendix I: Insurance & Your Rental
• Appendix J: Additional Provisions