Detailed Regulatory Information

1. Colorado Public Utilities Commission (PUC) Requirements

• PUC Permit:
  • In Colorado, all household goods movers must have a valid PUC permit.
  • Our advertisements include our PUC permit number (HHG-00731), our full legal name (Rocket Services LLC), and our physical address (962 S Richfield Way, Aurora, CO 80017) as required by law.
• Consumer Rights:
  • The PUC ensures that movers adhere to state regulations designed to protect your rights during a move.
  • If you have questions or concerns about your move, you can contact the Colorado Public Utilities Commission at (303) 894‑2070 for guidance.
• COPUC Consumer Advertisement on Price Adjustments:
  • Please note that the total price for your move may change based on factors such as:
    • Additional services you request at the time of the move
    • Extra items not included in the original estimate
    • Changes to the accessibility or location of service areas (e.g., building entrance changes)
    • Modifications to the scheduled pickup or delivery date
• Dispute Resolution:
  • In case of a dispute with your mover, Colorado law provides an arbitration process that allows you to resolve issues without going to court.

2. FMCSA Advisements for Interstate Moves

• Federal Regulations:
  • For moves that cross state lines, the Federal Motor Carrier Safety Administration (FMCSA) governs the rights and responsibilities of both the mover and the consumer.
  • FMCSA rules ensure transparency in pricing, service standards, and dispute resolution.
• Consumer Resources:
  • We encourage you to review the FMCSA “Ready to Move” brochure to better understand your rights and responsibilities during an interstate move.
  • Additional FMCSA resources are available online for further guidance on your rights when hiring a moving company.
• Your Rights Under FMCSA:
  • These regulations help protect you from unfair charges and provide a process to address and resolve disputes related to interstate moves.

3. Summary & How to Get More Information

• Our Commitment:
  • Rocket Services LLC complies with all applicable Colorado PUC requirements and FMCSA regulations.
  • We include all required regulatory information in our advertisements and communications with you.
• For More Information:
  • If you have any questions regarding these regulations or your rights as a consumer, please:
    • Call the Colorado Public Utilities Commission at (303) 894‑2070
    • Visit the FMCSA website and review their “Ready to Move” brochure (a link is available on our website).
• Your Acknowledgment:
  • By using our services, you acknowledge that you have been informed of these regulatory requirements and that you understand your rights under Colorado and federal law.