Additional Provisions

A. Third‑Party Insurance

• Optional Coverage:
  • Damage our crew causes to your belongings is handled under our damage policy (see Appendix D), which is limited to $0.60 per pound per item, up to $1,000 per job or the total cost of the job, whichever is less. Rocket Services LLC does not sell an upgrade option, so you may wish to obtain additional insurance for extra protection.
  • Options include third-party moving insurance bought before the service, your homeowner’s or renter’s insurance, and your rental company’s coverage for the road (for example U-Haul Safemove).
• What It Means for You:
  • Third‑party insurance policies are designed to provide more comprehensive coverage for high‑value or fragile items that may not be fully protected under our damage policy.
• Your Responsibility:
  • Rocket Services LLC does not sell or underwrite third‑party insurance. If you decide to purchase a separate policy, you are responsible for securing that coverage and providing us with any necessary details or certificates prior to the move.
• Need Help?
  • We are happy to provide guidance or references to reputable third‑party insurance providers upon request.

B. Social Media and Marketing Clause

• Photography & Videography:
  • During our services, our team may take photographs or videos for internal quality control and marketing purposes. These images may be used on our website, social media channels, or promotional materials.
• Your Privacy:
  • We will not include any personally identifiable information (such as your full name or specific addresses) in any marketing materials without your explicit written consent.
• Opt‑Out Option:
  • If you prefer that images or videos from your service not be used for marketing purposes, please notify us before your service date. We will honor your request and take reasonable steps to exclude your property from such materials.
• Revocation:
  • Should you change your mind after your service, you may request that any future use of images be discontinued; however, please note that we may not be able to retract materials already published.

C. Special Services and Waivers

• Handling Hazardous Materials:
  • Rocket Services LLC does not handle hazardous materials on any job, including clean outs. If any hazardous items are discovered during your service, we reserve the right to halt work and report the matter to the appropriate authorities.
• Special Handling for Large or Unusual Items:
  • Some items that are very large, bulky, or unusually shaped may require special techniques or additional equipment. In such cases, the extra time is billed at the hourly rate, and you may be asked to sign a waiver acknowledging the additional risks.
  • We do not handle pianos, fine art, antiques, grandfather clocks, or items over 400 lb.
• Police and Safety Investigations:
  • In the event that any suspicious items or activities are detected during our service, we reserve the right to suspend work and notify law enforcement as required by law. You agree to cooperate with any such investigations.
• Waiver of Minor Claims:
  • By using our services, you agree to waive any claims for minor damages or incidental losses resulting from special handling circumstances, except where such losses result from gross negligence or willful misconduct by our team.

D. Other Miscellaneous Provisions

• Additional Terms:
  • Any additional terms not explicitly covered elsewhere in this Agreement are incorporated here by reference. This includes any future updates to these additional provisions.
• Acknowledgment:
  • By proceeding with our services, you confirm that you have read, understood, and agreed to all additional provisions outlined in this Appendix, along with the Main Agreement and all other Appendices.
• Updates and Amendments:
  • This Appendix may be updated from time to time. We will notify you of any significant changes and provide you with the updated version along with your booking confirmation.