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Detailed Data Privacy & Communication

Appendix G

October 12, 2026 at 10:13:33 PM

This Appendix outlines our practices regarding data privacy and communication. We value your privacy and are committed to protecting your personal information. Please read the following sections to understand how we handle your data when you use Rocket Services LLC’s services.

1. Data Collection & Use
  • What We Collect:
    • Personal Information: This may include your name, address, phone number, email address, and payment information provided when you book our services.
    • Service Information: Details about your move (e.g., service locations, types of items, special instructions) are also collected to ensure we can provide you with the best possible service.
  • How We Use Your Information:
    • Providing Services: To schedule, coordinate, and complete your moving help services accurately.
    • Communication: To send you booking confirmations, service updates, and important notifications (e.g., changes in scheduling or weather-related updates).
    • Customer Support: To address any questions or concerns you may have and to resolve any issues related to our services.
    • Improvement: To analyze feedback and improve our services, processes, and overall customer experience.
  • Legal Basis:
    • We collect and use your information as necessary to perform our contractual obligations to you, to comply with legal requirements, and with your consent where required.
2. Data Storage & Security
  • How We Store Your Data:
    • Your personal and service-related information is stored securely in our databases. We use industry-standard encryption and security protocols to protect your data from unauthorized access.
  • Access Control:
    • Only authorized personnel who need access to your information to perform their duties (such as scheduling or customer support) will have access to your data.
  • Regular Audits:
    • We periodically review our security measures to ensure ongoing compliance with best practices and relevant regulations (e.g., GDPR, CCPA where applicable).
3. Your Rights
  • Access & Correction:
    • You have the right to request access to the personal information we hold about you. If you notice any errors, you may also request corrections to ensure your information is accurate.
  • Deletion & Data Portability:
    • Where applicable by law, you may request that we delete your personal information.
  • Opt-Out & Consent Withdrawal:
    • If you no longer wish to receive communications from us (such as service updates or promotional materials), you may opt out at any time by contacting our support team.
  • How to Exercise Your Rights:
    • To access, correct, or delete your information, or for any questions regarding your data, please contact our privacy team at data@rocketservicesllc.com.
4. Communication with You
  • Regular Updates:
    • We will use the contact information you provide to keep you informed about your service status, changes to scheduling, and any other important information.
  • Preferred Channels:
    • Our primary means of communication include email, SMS, and telephone calls. We will not share your contact details with third parties for marketing purposes without your explicit consent.
  • Feedback & Inquiries:
    • We welcome your questions or feedback about our privacy practices. Our customer service team is available to assist you with any concerns.
5. Data Sharing & Third Parties
  • Limited Sharing:
    • We do not sell, rent, or otherwise share your personal information with third parties for marketing purposes.
  • Service Providers:
    • We may share your data with trusted third-party vendors or partners who assist in providing our services (such as payment processors or IT support). These third parties are bound by contractual agreements to maintain the confidentiality and security of your information.
  • Legal Requirements:
    • In certain situations, we may be required to disclose your information in order to comply with applicable laws or legal processes.
6. Changes to Our Data Privacy Practices
  • Policy Updates:
    • From time to time, we may update our data privacy practices. When significant changes occur, we will notify you through our usual communication channels or by updating our website.
  • Your Continued Use:
    • Your continued use of our services after such changes indicates your acceptance of the revised practices.
7. Contact Information

If you have any questions, concerns, or requests regarding your personal information or our data privacy practices, please contact our customer support:

This Appendix G forms an essential part of your Service Agreement with Rocket Services LLC. By using our services, you acknowledge that you understand our data privacy practices and agree to the terms outlined in this Appendix.

Rocket Services LLC
WAIVER OF LIABILITY FOR

NON-STANDARD MOVING SERVICES

by and between:

and Rocket Services LLC

BACKGROUND

The Customer has requested Rocket Services LLC to perform a task outside the standard scope of moving services ("Non-Standard Task"), which may involve elevated risk of property damage, structural damage, personal injury, or other liabilities.

ACKNOWLEDGMENT AND ASSUMPTION OF RISK

The Customer acknowledges and understands that the Non-Standard Task may carry inherent risks, including but not limited to:

  • Property damage (e.g., scratches, dents, breakage)

  • Structural damage (e.g., to walls, doors, flooring, elevators, or landscaping)

  • Personal injury (to Customer, Company employees, or third parties)


By signing below, the Customer voluntarily accepts all risks associated with the Non-Standard Task and agrees that Rocket Services LLC and its employees, contractors, or agents will not be held liable for any damages, injuries, or losses arising from the performance of the requested task.


WAIVER AND RELEASE OF LIABILITY

The Customer releases and forever discharges Rocket Services LLC, its owners, employees, contractors, agents, and affiliates from any and all claims, demands, liabilities, damages, or legal actions arising out of or relating to the Non-Standard Task, including but not limited to claims resulting from negligence.


NO WARRANTY OR GUARANTEE

Rocket Services LLC makes no warranty or guarantee regarding the safe movement or placement of the listed items. The Customer understands there is no assurance that the items will remain free from damage.


INDEMNIFICATION

The Customer agrees to indemnify and hold harmless Rocket Services LLC against any and all claims, demands, losses, or legal fees resulting from damages, injuries, or other consequences related to the Non-Standard Task.


CUSTOMER INSTRUCTIONS & UNDERSTANDING

The Customer affirms that they have:

  • Provided clear instructions to Rocket Services LLC regarding the handling of the item(s)

  • Been informed of potential risks by the Company Representative

  • Acknowledged that additional manpower, equipment, or alternative solutions were offered to reduce risks (for an additional cost) but were declined by the Customer


CUSTOMER AFFIRMATION

The Customer certifies that:

  • They have carefully read this Waiver and fully understand its contents

  • They voluntarily agree to the terms of this Waiver

  • They had the opportunity to ask questions and understand that no oral statements or representations contrary to this Waiver were made

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