Detailed Scope of Services

Rocket Services LLC provides labor-only moving help. Our crew works at your locations: we load, unload, pack, unpack, assemble, disassemble, arrange and carry your items. All services are billed at hourly rates plus mileage, as described in our Payment Policy. Brand names are used only to describe the equipment we work with; Rocket Services LLC is not affiliated with those companies.

1. Loading & Unloading Help

• Overview: We load and unload the rental truck, moving container, trailer, freight truck, storage unit or dumpster that you arrange.
• What We Provide:
  • Loading and unloading of rental trucks (such as U-Haul, Penske and Budget), moving containers (such as PODS, U-Box, U-Pack and Pack-Rat), trailers, freight trucks and storage units.
  • Loading your dumpster during a clean out.
  • Professional lifting techniques, dollies and careful stacking to help prevent shifting while the crew is loading.
  • Heavy items up to 400 pounds (see Section 11).
  • On labor-only jobs, moving blankets, wrap, straps and padding are not included because they stay in your load. They can be purchased as supplies (see Section 10).
• Your Responsibilities:
  • Reserve, pick up, drive and return your rental truck, trailer or container, and have it parked and open at the scheduled time.
  • Secure the load for the road. Our crew loads carefully, but securing the load and driving are your responsibility.
  • Prepare access areas (clear pathways, secure pets, arrange parking) and tell us about stairs, narrow doorways or limited elevator access.

2. Packing & Unpacking

• Overview: We pack and unpack your belongings: a full home, part of a home, or room by room.
• What We Provide:
  • Boxing and securing items with packing paper, bubble wrap and tape.
  • Careful labeling of boxes (including contents and destination room).
  • Unboxing and placing items as directed at your new home, and setting up rooms.
  • Breaking down empty boxes and gathering packing materials in one spot at your home when requested.
• Your Responsibilities:
  • Provide boxes, bubble wrap, packing paper and tape, or purchase them from us as an add-on.
  • Clearly tell us if you pack items yourself. Boxes you pack are marked "Packed by Owner" and are covered only as described in Appendix D.
  • Mark fragile or high-value items so our team knows to handle them with extra care, and keep cash, jewelry and documents with you.
  • Make sure the rooms for unpacking are clear and give clear instructions for item placement.

3. Furniture Assembly & Disassembly

• Overview: We take apart furniture before a move and put it back together afterward, or assemble new furniture.
• What We Provide:
  • Assembly and disassembly of beds, bunk beds, dressers, desks, couches and sectionals, dining sets, bookshelves, TV stands (the stand, not the TV), IKEA and other brands, office furniture and cubicles, and patio furniture.
  • Work that follows the manufacturer's instructions.
• Limits: We do not mount TVs, hang anything on walls or anchor furniture to walls. We do not assemble playsets, trampolines, above-ground pools, basketball hoops or grills. For child-safety reasons, we do not assemble or take apart cribs, bassinets, high chairs, changing tables or other baby gear. We do not assemble ladders, step stools or pallets.
• Your Responsibilities:
  • Tell us at least 72 hours in advance if you need these services, and share the brand and model or a link for each item.
  • Provide any necessary instructions, manuals and hardware.
  • Anchor any furniture to the wall using the manufacturer's anti-tip hardware. This is especially recommended for furniture used by babies or children, such as dressers, bookcases and bunk beds.

4. In-Home Moves

• Overview: We move items within your home or building, or next door, on foot. No vehicle is used.
• What We Provide:
  • Moving items room to room and floor to floor, including stairs and basements.
  • Moving items to another unit in the same building, or to the building next door, carried on foot.
  • Moving heavy items within the home, rearranging office furniture, and senior downsizing help.
• Your Responsibilities:
  • Tell us what moves where, and about stairs, elevators and heavy items.
  • Reserve elevators or loading areas required by your building or HOA.

5. Clean Outs (Labor Only)

• Overview: We sort, bag and carry unwanted items to your dumpster or to the curb.
• What We Provide:
  • Sorting, bagging and carrying items in houses, apartments, garages, basements, attics, estates, rental properties, storage units, sheds, offices, retail spaces, warehouses, churches and schools, and home decluttering.
  • Loading your dumpster or placing items at the curb as you direct.
  • Taking furniture apart so it can be carried out.
  • Trash bags, plus gloves and masks for the crew.
• Limits:
  • We do not perform hoarding, crawl space, construction site or renovation clean outs. The exception is an eviction set-out with the sheriff (or another authorized officer) on site: very full or cluttered homes are accepted, the hazard fee applies where conditions call for it, and biohazards, needles and waste are still refused.
  • No sweeping or cleaning. We sort, bag and carry items out only.
  • Infested spaces only after a licensed exterminator has treated them, with proof of treatment.
  • We refuse biohazards, including needles, bodily fluids and human or animal waste cleanup.
• Hazard Fee: A $250 hazard fee applies for rodent droppings, rotting or abandoned food and similar conditions.
• Your Responsibilities:
  • Items carried to your dumpster or the curb remain your property and your responsibility, including their pickup or disposal under local rules.
  • Order the dumpster, get any street or HOA permits it needs, and have it in place before the crew arrives.
  • Clearly mark which items go and which stay.
  • Remove hazardous materials. We do not handle hazardous materials.
  • Eviction and foreclosure clean outs: confirm your legal authority to remove the items. We perform them only with the sheriff (or another authorized officer) on site.

6. Event Setup & Takedown (Labor Only)

• Overview: We carry and arrange tables, chairs and furniture for events, and take them down afterward.
• What We Provide:
  • Carrying, arranging and stacking tables, chairs and furniture at your venue.
• Limits: We do not do rigging, tents, stages or electrical work.
• Your Responsibilities:
  • Have the tables, chairs and items on site, and tell us the number of pieces and the setup and takedown times.
  • Arrange venue access and any venue rules.

7. Home Staging (Labor Only)

• Overview: We move and arrange furniture and decor to stage a home.
• What We Provide:
  • Moving, placing and arranging furniture and items as you or your stager direct.
• Limits: We do not hang anything on walls.
• Your Responsibilities:
  • Have the staging items on site and provide a layout or clear directions.

8. Business & Organization Help

• Overview: We provide the same labor-only services for offices, stores, schools, churches and nonprofits.
• What We Provide:
  • Loading and unloading, packing, furniture and cubicle assembly, moving items within a building, and clean outs (labor only).
• Your Responsibilities:
  • Provide a contact person on site, building access and any building rules or certificate of insurance requirements.

9. Property Management Services

• Overview: We provide the services above for landlords, property managers and HOAs at our regular hourly rates, with no monthly fee.
• What We Provide:
  • Unit turnovers, clean outs (labor only), staging, and eviction clean outs with the sheriff on site.
  • Priority scheduling, one contact person and monthly invoicing.
  • A certificate of insurance naming the property company as additional insured when a written contract requires it.
• Your Responsibilities:
  • Confirm your legal authority for each job, provide access, and arrange any dumpster for the property.

10. Add-Ons: Supplies, Box Rentals and Floor Protection

Add-ons come with a booked service and are billed on the job invoice. Supplies and rentals are available only with a booked job and are not shipped or delivered on their own. Supplies are final sale, with no returns or exchanges.

10.1 Moving Supplies

• What We Provide: Boxes, tape, packing paper, bubble wrap, mattress covers and moving blankets, brought by the crew to a job it is already working. You keep the supplies.
• Your Responsibilities: Add supplies when booking or by contacting our office.

10.2 Box and TV Box Rentals

• What We Provide: Rocket Services' own reusable bins and TV boxes. The crew brings them empty on your job day. Empty bins and boxes are collected at your unload visit or picked up within your rental week, free within 30 miles of Aurora (80017); farther pickups add $1 per round-trip mile. Your belongings never ride in our vehicle.
• Your Responsibilities: Empty the bins and TV boxes and have them ready at your unload visit or your scheduled pickup.

10.3 Floor, Door and Banister Protection

• What We Provide: Shoe covers, floor runners, floor or carpet protection film, door jamb protectors and banister covers.
• Note: Dollies are not brought inside a home without floor protection. Floor scratches from items over 75 pounds moved without floor protection are not covered (see Appendix D).

11. Heavy Items (Up to 400 Pounds)

• What We Provide: Carrying, loading and unloading of heavy items up to 400 pounds, such as gun or home safes and heavy furniture. Two helpers can move items up to 300 pounds. Items from 300 to 400 pounds require at least 3 helpers, or 4 if there are stairs. There must be enough room to move and turn the item safely through doorways, halls and stairs.
• Your Responsibilities: Provide the make and model or weight when booking, empty and unbolt safes before the crew arrives, note any stairs, and send photos or schedule a video call if you are unsure about the weight or the space.
• Limits: Items over 400 pounds, spiral staircases, pianos, fine art, antiques and grandfather clocks are not accepted. The crew may decline an item that is over the limit on the day of service.

12. Your Responsibilities on Labor-Only Jobs

• Driving and Transport: You (or your rental company) drive the truck, trailer or container.
• Securing the Load: You are responsible for securing the load for the road and for everything in the vehicle or container once it is loaded.
• Rental Contracts: You are responsible for your rental truck, container, trailer or storage unit contract, including reservations, fees, return times and the rental company's rules and coverage.
• Dumpsters and Permits: You order the dumpster and obtain any street, HOA or building permits it requires, and you follow the dumpster company's weight limits and prohibited-item rules.
• Access and Parking: You arrange parking for the rental truck or container, elevator reservations, building access and any certificate of insurance the building requires.
• Accurate Information: You tell us about stairs, heavy items, narrow doorways and any changes to your service details in advance.

13. Services We Don't Provide

Rocket Services LLC does not provide the following services. We are happy to refer you to another company.

• Driving or transport of any kind, including truck moves, junk hauling, delivery, courier and hot shot service.
• Storage of your belongings, storage unit rental, dumpster rental and moving container rental.
• TV mounting or dismounting, and hanging pictures, mirrors or shelves.
• Anchoring furniture to walls.
• Appliance connection or disconnection, and any installation, service or repair.
• Cleaning, pressure washing, snow removal and holiday light installation.
• Pianos, fine art, antiques, grandfather clocks and items over 400 pounds.
• Playsets, trampolines, above-ground pools, basketball hoops and grills.
• Assembly of cribs, bassinets, high chairs, changing tables and other baby gear, and of ladders, step stools and pallets.
• Hoarding clean outs (except sheriff-supervised eviction set-outs), crawl space, construction site and renovation clean outs, and hazardous materials.