Our Claims Process

Quick, Fair, and Customer-Centric Resolution

At Rocket Services LLC – Haul, Junk & Moving, your satisfaction is our top priority. We take every precaution to protect your belongings, but we understand that sometimes unexpected issues can arise.

That's why we’ve designed a claims process that is clear, efficient, and fair.
Our goal is to resolve your claim quickly so you can move forward with confidence.

Quick & Fair Claims Process

Step 1: Review Our Claim Policy

Before submitting a claim, please take a moment to review our full Claims Policy.
It explains what is covered and helps set clear expectations for the process.

Fast Facts from Our Policy:

📅 Submit your claim within 7 days of your service date.
📸 Provide time-stamped photos (before and after, if possible).
✍️ All claims must be submitted in writing (online form only).
⏳ Claims are reviewed within 7–10 business days after receiving complete information.
🚚 Keep any damaged items until your claim is fully resolved.

Step 2: Prepare Your Documentation

Gather the following details before starting your claim form:

Your full name and contact information
Service date
Pickup and drop-off addresses
Insurance coverage selected (Released Value Protection or Full Value Protection)
Description of the issue (damaged or lost items)
Time-stamped photos showing the damage

Important for FVP clients:
If you selected Full Value Protection, you must submit pre-service, time-stamped photographs of service areas and important items, taken at least 48 hours before your move.
(If you didn’t select FVP, providing these photos is still strongly recommended.)

Also include:

A copy of your Service Agreement or FVP receipt (if available)

Having everything ready helps us process your claim faster!

Step 3: Submit Your Claim

Complete the online Claim Form and attach your documentation.
If you need to send additional documents after submitting, email them to claims@rocketservicesllc.com.
Note: All new claims must be submitted through the online form first.

⚡ Please retain possession of any damaged items until your claim is fully reviewed and resolved.

Step 4: Claim Review

Once we receive all required information:

Our Claims Team will review your claim within 7–10 business days.
We may contact you if we need more details to better understand your situation.

Step 5: Resolution

Based on your selected coverage and the details of your claim, we may offer one or more of the following:

🛠️ Repair of the damaged item (if feasible)
🔄 Replacement with a comparable item
💵 Partial compensation based on the depreciated value of the item
🔧 Other solutions that we determine to be fair under the circumstances

All settlement offers will be provided in writing and require your acceptance before proceeding.

Important Reminders:

All claim communications must be handled in writing.
We do not provide claim updates or decisions over the phone, by text, in person, or via chat — email only ensures clear and accurate records for both sides.

At Rocket Services LLC, we are committed to making the claims process as stress-free and transparent as possible.

Thank you for working with us — your peace of mind is our mission!

Start a Claim

At Rocket Services LLC, we stand by our promise to deliver outstanding service—even when challenges arise. While we always aim for a smooth move, we sincerely apologize for any inconvenience you may have experienced.

Our streamlined claims process is just one more way we’re dedicated to making your moving experience as stress-free as possible.

We’re proud to serve Colorado and are committed to resolving your claims quickly and fairly. Thank you for choosing Rocket Services LLC – where your peace of mind is our mission.

To get started, please sign in and click start a claim to fill out our form.

Why Do I Need to Sign In to Access This Form?

To protect your information and ensure a smooth experience, some of our forms require you to sign in before viewing or submitting them.

Here’s why:

✅ Prevents Spam and Unauthorized Submissions
Requiring sign-in helps us filter out spam and ensures that only real customers are submitting forms.
🔗 Keeps Your Info Connected
Signing in lets us match your form submission to the correct customer account or project, so we can respond faster and more accurately.
🔒 Improves Security
Your information stays more secure when tied to your authenticated profile rather than an anonymous entry.