At Rocket Services LLC – Haul, Junk & Moving, your satisfaction is our priority—even when things don't go as planned. We know that dealing with claims can be stressful, which is why our claims process is designed to be as clear, efficient, and fair as possible. Our goal is to resolve your claim swiftly so you can move forward with confidence.

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Quick & Fair Claims Process

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Step 1. Review Our Claim Policy

Before filing a claim, please review our detailed claim policy to ensure your issue qualifies. Our policy outlines what is covered and helps set clear expectations for the claims process.

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Step 2. Gather Required Information

To expedite your claim, please collect the following details:

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• Your full name and contact information

• Date of service

• Pickup and drop-off addresses

• Description of the issue (e.g., damaged or lost items)

• Time Stamped photos and documentation of the damage

• Copy of your service agreement or receipt

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Having this information ready allows us to assess your claim quickly and accurately.

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Step 3. Submit Your Claim

Complete our online claim form with all required fields and attach your documentation. For your convenience, you can submit your claim directly through our website.

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Step 4. Claim Review and Response

Once we receive your claim, our dedicated claims team will review the information and contact you within 7-10 business days. During this period, we may request additional details to ensure a complete understanding of your situation.

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Step 5. Resolution

After reviewing your claim, we will work on a resolution that may include repair, replacement, or compensation for damaged or lost items. Our aim is to provide a fair solution that meets the terms of our policy and restores your trust in our service.

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