At Rocket Services LLC – Haul, Junk & Moving, your satisfaction is our top priority. We take every precaution to protect your belongings, but we understand that sometimes unexpected issues can arise.

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That's why we’ve designed a claims process that is clear, efficient, and fair.
Our goal is to resolve your claim quickly so you can move forward with confidence.

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Quick & Fair Claims Process

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Step 1: Review Our Claim Policy

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Before submitting a claim, please take a moment to review our full Claims Policy.
It explains what is covered and helps set clear expectations for the process.

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Fast Facts from Our Policy:

• 📅 Submit your claim within 7 days of your service date.

• 📸 Provide time-stamped photos (before and after, if possible).

• ✍️ All claims must be submitted in writing (online form only).

• ⏳ Claims are reviewed within 7–10 business days after receiving complete information.

• 🚚 Keep any damaged items until your claim is fully resolved.

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Step 2: Prepare Your Documentation

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Gather the following details before starting your claim form:

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• Your full name and contact information

• Service date

• Pickup and drop-off addresses

• Insurance coverage selected (Released Value Protection or Full Value Protection)

• Description of the issue (damaged or lost items)

• Time-stamped photos showing the damage

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Important for FVP clients:
If you selected Full Value Protection, you must submit pre-service, time-stamped photographs of service areas and important items, taken at least 48 hours before your move.
(If you didn’t select FVP, providing these photos is still strongly recommended.)

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Also include:

• A copy of your Service Agreement or FVP receipt (if available)

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Having everything ready helps us process your claim faster!

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Step 3: Submit Your Claim

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• Complete the online Claim Form and attach your documentation.

• If you need to send additional documents after submitting, email them to claims@rocketservicesllc.com.

• Note: All new claims must be submitted through the online form first.

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⚡ Please retain possession of any damaged items until your claim is fully reviewed and resolved.

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Step 4: Claim Review

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Once we receive all required information:

• Our Claims Team will review your claim within 7–10 business days.

• We may contact you if we need more details to better understand your situation.

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Step 5: Resolution

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Based on your selected coverage and the details of your claim, we may offer one or more of the following:

• 🛠️ Repair of the damaged item (if feasible)

• 🔄 Replacement with a comparable item

• 💵 Partial compensation based on the depreciated value of the item

• 🔧 Other solutions that we determine to be fair under the circumstances

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All settlement offers will be provided in writing and require your acceptance before proceeding.

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Important Reminders:

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• All claim communications must be handled in writing.

• We do not provide claim updates or decisions over the phone, by text, in person, or via chat — email only ensures clear and accurate records for both sides.

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At Rocket Services LLC, we are committed to making the claims process as stress-free and transparent as possible.

Thank you for working with us — your peace of mind is our mission!